How to deal with complex cases

How to deal with complex cases

While I am sure it is every brokers dream to deal with only straightforward, prime clients with straightforward, prime requirements most of us have been in this industry long enough to know that isn’t the case. Financial requirements can be complex and most of the time a one-size-fits-all, single product approach is just not suitable.

So what do you do? Some brokers will have gotten used to turning clients away if they can’t address a clients’ needs with the products at their disposal and while this is sometimes unavoidable it does mean losing business that does not always need to be lost.

If you are willing to think outside the box and take a more flexible approach with your clients you may find you are able to satisfy their needs after all.
In the secured loans world flexibility has always been a key focus. With seconds becoming fully part of the FCA’s regime from March next year, this approach should become more familiar for mortgage brokers.

When being flexible and thinking outside the box you’ll often find that the best way to service a client is to use a blended approach, combining products in order to come up with the best solution for the client.

Using a combination of first charges and second charges, as well as commercial loans and bridging, you should be able to solve even the most complex problems.

The best way to do this is to ensure the firm you partner up with has multiple product lines and a whole range of solutions. Such a firm will be able to help you to put together the right package for your client and, if you prefer, take over the entire matter to explore a range of solutions.
Take a holistic view with your clients and you’ll find they are easier to service and business need not be lost.

www.promisemoney.co.uk

01902 585052